20th Anniversary Symposium

Friday, April 27, 2018

8:00 am - 5:00 pm

Soicial Event: 5:00 pm - 7:00 pm

University of Utah, S.J. Quinney College of Law


Recognizing the Unsaid and Unforeseen: Restoring Ourselves and Others through Conflict Resolution

Our experiences leave visible ripples and unforeseen impressions on our lives. Understanding the impact within ourselves, and recognizing any influences which may be hidden under the surface in others will create a greater restorative process in resolving conflicts.  - Stacy Parsons



Diane Hamilton

Diane Musho Hamilton is a gifted professional mediator, author, facilitator, and teacher of Zen and Integral Spirituality. As the first Director of the Office of Alternative Dispute Resolution for the Utah Judiciary, Diane established mediation programs throughout the court system and has won several prestigious awards for her work in this area, most recently the 2016 Peacemaker Award from the BYU Center for Conflict Resolution. She has been a practitioner of meditation for more than 30 years and is a lineage holder in the Soto Zen tradition. Diane facilitates Big Mind Big Heart, a process developed to help elicit the insights of Zen in Western audiences. Diane is considered a pioneer in articulating and applying the insights of an Integral Life Practice based on work of Ken Wilber. Since 2004, she has worked with Ken Wilber and the Integral Institute in Denver, Colorado. In 2008, Diane co-founded Two Arrows Zen, a center for Zen study and practice in Salt Lake City and Torrey, Utah with her husband Michael Mugaku Zimmerman. She is also Lead Trainer for Ten Directions’ Integral Facilitator Certificate Program, a uniquely developmental approach to group facilitation mastery. Diane is the author of Everything is Workable: A Zen Approach to Conflict Resolution, (2013, Shambhala Publications). She is also featured in The Hidden Lamp: Stories from Twenty-Five Centuries of Awakened Women, (2013, Wisdom Publications.)

 Her newest book is The Zen of You and Me: A Guide to Getting Along with Just About Anyone (March 2017, Shambhala Publications)

Morning Keynote Address

Listening: The Supreme Mediation Skill

Listening is the most essential communication skill. It relaxes the minds of our clients, opens trust in the process, and provides the mediator access to wants and needs, potential solutions, and other vital information. But listening involves more than just listening to the words spoken in the session. Listening is a whole-bodied affair that includes noticing the moods and non-verbal signals of our clients, receiving their feedback, and making sense of what remains unsaid in a mediation session. This session will explore the full range of our listening skills.

Closing Plenary

People in Conflict: Soothing the Fight or Flight Response

Conflict wreaks havoc on our own brains, and on the body and minds of our clients. When people come into a mediation session, the are often in the grip of an ancient defensive system in the body that protects them from threat.  The problem is that when fight or flight is activated, the reasoning mind narrows, along with potential options for negotiation. Learning to calm our nervous system, so that we can help to calm those of our clients, is a skill every mediator needs to possess. This session will explore the mechanics of the flight or fight response, and introduce meditation as a practice for regulating the sympathetic nervous system.

James Holbrook

James Holbrook graduated from the University of Utah College of Law in 1974 and practiced in Salt Lake City for 28 years as a trial lawyer before joining the faculty at the S.J. Quinney College of Law in 2002. For the past 16 years he has been a Clinical Professor of Law teaching negotiation, mediation, and arbitration. He has mediated and arbitrated over 800 disputes dealing with a wide range of legal issues. He fought in combat in Vietnam in 1969, for which service he was awarded the Bronze Star and Army Commendation Medal for Valor.  He has written extensively about war and killing. In 1997 he finally returned to Vietnam. In 2011, he received the Peacekeeper Award from the Utah Council on Conflict Resolution. He is a subject of the documentary film about Vietnam veterans called “The Journey Home.” In 2015, he received the inaugural Peacemaker Award from Brigham Young University and gave the inaugural Peacemaker Lecture there. In May this year he will receive an honorary doctorate from Grinnell College for his work on conflict resolution.

Finding Meaning and Purpose through Trauma, Loss, and Grief

I believe the Cosmos has given each of us unique gifts and experiences to develop for a purpose which has meaning. In addition to obvious ones, our gifts include the trauma, loss, and grief we all experience in our lives. These gifts counter-intuitively make us accessible, credible, and useful to those who also have experienced trauma, loss, and grief. These nonobvious gifts often are hiding from us in plain sight, because we undervalue them so much.

I believe for us to find meaning and purpose, we must find our “calling”—what medieval monastics called “vocation.” Our vocation is life’s answer to the question, “What is life asking of me?” The answer is that one thing we are supposed to do, where our unique gifts serve the deep needs of others. To serve others who uniquely need us is the meaning and purpose of our lives, I believe.

Kathy Franchek-Roa

Dr. Kathleen Franchek-Roa is an Assistant Professor of Pediatrics at the University Of Utah School Of Medicine.  Dr. Franchek-Roa is the Chair of the University of Utah Hospital and Clinics Domestic Violence Committee.  This Committee has developed guidelines for the identification of and interventions for patients who are victims of abuse, neglect and/or exploitation, including victims of Domestic Violence, Vulnerable Adult Abuse, Human Trafficking, Sexual Violence and Child Maltreatment. Through her work on this Committee, the University of Utah health care system is transforming into a trauma-informed care system. In addition, Dr. Franchek-Roa serves on the Utah Trafficking in Persons Task Force and is a Co-chair of the Task Force's medical subcommittee.  This Subcommittee is leading the way in providing a trauma-informed, best practices approach to identifying and intervening with human trafficking victims in healthcare settings across the state. Lastly, Dr. Franchek-Roa is the Chair of the Healthcare Work Group for UDVC which develops best guidelines for healthcare providers in identifying and intervening with victims of violence, abuse and exploitation.

 The Impact of Adverse Experiences on the Health and Well-Being of our Society

The Impact of Adverse Experiences on the Health and Well-Being of our Society. During mediation we confront a variety of behaviors, and we are constantly adding to our toolbox of strategies for working through these behaviors with people.  Understanding the impact of adverse experiences on a person’s health and well-being is just one of the strategies that may help us during mediation.

Dr. Kathy Franchek-Roa will present on the use of the science of the neurobiology of trauma to understand people’s behavior, and how we can utilize a trauma-informed approach when interacting with people to reduce or mitigate these adverse experiences.  Involvement in conflict is often a traumatic experience, and the single most significant feature of neurons in our brain is that they are designed to change in response to experiences.  Behaviors seen in traumatized people are normal reactions to abnormal experiences.  With a greater understanding of the impact of adverse experiences and behaviors, we will learn to change our perspective from “What is wrong with you?” to “What has happened to you?”


8:00 a.m. Registration & Breakfast
8:45 a.m. Welcome Remarks
9:00 a.m. Peacekeeper Award
9:15 a.m. Keynote Address: Diane Hamilton
10:30 a.m. Break
10:45 a.m. Ethics Plenary
12:00 p.m. Scholarship Award
12:15 p.m. Lunch
1:15 p.m. Breakout Presentations
2:15 p.m. Break
2:30 p.m. Breakout Presentations (Repeated)
3:30 p.m. Break
3:45 p.m. Closing Plenary: Diane Hamilton with Michael Zimmerman
5:00 p.m. End of Symposium, 20th Anniversary Celebration Begins!

 Join us after the symposium for food & drinks to look back on the early years of UCCR!

5:00 pm - 7:00 pm 

* Kings English Bookstore will be present from 12:15 p.m. until 2:30 p.m. with books to sell.

* Silent Auction 12:00 noon - 4:30 pm

* Catering- breakfast and lunch provided by Isabella's Catering    

Continental Breakfast
Danish, Donuts, Quick Breads and Bagels with Cream Cheese, Quiche, and Fruits
Water, Juice, Coffee, and Tea

Spinach or Green Salad with dressing
Grilled Chicken Breast with Savory Mushroom Sauce (on the side)
Beef Medallions with Burgundy Sauce (one the side)
Rice Pilaf, Roasted Potatoes, Vegetables
Rolls and Butter
Water, Sodas, Coffee and Tea


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